Refund Policy

1. Summary

If a paid product is not delivered, you can request a refund. If a subscription is canceled, access continues until the end of the current billing period unless we agree otherwise.

2. Windows

• Trial Reading: refundable within 7 days if not delivered.
• Complete Reading: refundable within 14 days if not delivered.
• Single Focus Talisman: refundable within 7 days if not delivered.
• Duo Focus Talisman: refundable within 7 days if not delivered.
• Weekly Wisdom Monthly: cancel anytime; unused full months may be refunded.
• Weekly Wisdom Quarterly: refundable within 14 days if not delivered.
• Weekly Wisdom Annual: cancel anytime; unused full months may be considered for refund.

3. How to request

Email [email protected] with your order email and a short description of the issue. We normally respond within 48 hours.

4. What is not covered

Interpretive dissatisfaction alone is not a product defect. Eastern Lens provides cultural research and structured self-reflection, not guaranteed outcomes or professional advice.